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FAQs – Royal X Casino
Recharge
How can I recharge my Royal X Casino
Royal X Casino account?
- Tap “Add Cash.”
- Select your desired amount and preferred payment method.
- Click “Add Cash” to proceed with the transaction.
Why hasn’t my recharge been received yet?
- Pending Receipt: Payment is still pending and hasn’t reached our account. Check with your bank for the payment status.
- Receipt in Process: Your payment is processing. Share the successful receipt once completed.
- Failed Receipt: If the payment failed but funds were deducted, check with your bank and provide receipt details for verification.
What details are needed if my recharge isn’t processed?
- Share a screenshot of the receipt with the following information:
- Transaction ID or UTR/UPI
- Date and time of payment
- Amount
What should I do if I selected the wrong payment method?
- Unfortunately, once a payment method is selected, you cannot change it.
- Ensure you choose the correct method before proceeding.
Is there a limit to the recharge amount?
- Yes, there might be a minimum or maximum recharge limit depending on the payment channel.
- Refer to the payment instructions on the “Add Cash” page for details.
Can I use multiple payment methods to recharge?
- Yes, you can choose different payment methods for recharging.
- Just select the one that works best for you.
What happens if I don’t receive a recharge confirmation?
- If you do not receive a confirmation, check your email or account.
- If the issue persists, contact support with your payment details.
Can I recharge my account from multiple devices?
- Yes, you can recharge from any device, as long as you’re logged into your account.
Withdrawal
How can I withdraw funds from my account?
- Follow the system flow provided.
- The more you participate in the game, the higher your withdrawable amount will be.
What is the difference between my balance and withdrawable amount?
- Your withdrawable amount is based on winnings from the game.
- Your balance is the money you deposited after recharge.
Are there any withdrawal fees?
- Yes, withdrawal fees may vary.
- Frequent withdrawals or disputed orders could lead to higher fees.
- Read the withdrawal tips carefully on the withdrawal page.
Why was my withdrawal failed?
- Withdrawal failures can be due to incorrect information.
- Verification limits, or maintenance of withdrawal channels.
- Check and try again later.
How do I withdraw game funds?
- Click the withdrawal button located at the bottom left corner of the game site.
- Follow the instructions to withdraw your funds.
Can I withdraw funds directly to my bank account?
- Yes, once you have linked your bank account, you can withdraw funds directly.
- Ensure all account details are verified.
How long does it take for withdrawals to be processed?
- Withdrawal times vary depending on the channel.
- Bank transfers typically take 1-3 business days, while e-wallets process faster.
What should I do if my withdrawal is delayed?
- If there’s a delay, contact customer support with your transaction ID and details.
Account Issues
Why can’t I log into my account?
- Check the network status and ensure your account password is correct.
- If the issue persists, check if any platform rules have been violated.
How can I sign out of my account?
- Click on your icon, and in the “My Profile” page that appears, click the “Log Out” button in the top-right corner.
What should I do if I forgot my password?
- Click on “Forgot Password” to reset your password.
- You will be asked to provide your registered email to receive instructions for resetting.
Why is my account locked?
- Your account might be locked due to multiple failed login attempts or violation of platform rules.
- Contact customer support to resolve the issue.
How can I update my account information?
- Go to the “My Profile” section.
- Click on the “Edit” button to update your personal details.
Referral
How do I refer a friend to Royal X Casino?
- Copy your referral link and send it to your friends.
- Ask them to download and install the app to join the platform.
Is there a referral bonus?
- Yes, you can earn rewards when your referred friends join and start playing.
- The more they play, the higher the bonus you receive.
What are the rewards for referring a friend?
- Registration Rewards: Earn Rs 10 for each successful registration from a referred friend.
- Recharge Rewards: Get cashback based on your friend’s recharge amount.
Can I refer multiple friends?
- Yes, you can refer as many friends as you like and earn rewards for each valid referral.
